SHIPPING:

To check the status of your order, go to your account and click on ‘view order details’ under the order number. Here you will find an estimated delivery date, as well as a copy of your invoice. When your order ships, we’ll send a confirmation email that includes your tracking information. This tracking number will also be available in your account, so you can follow your order’s progress all the way to your doorstep. Some Saver shipping methods will even provide live updates to your order history, so be on the lookout.

Shipping Options and Fees:
We offer the following shipping services to customers within the U.S. at the following flat rates.

*Free standard shipping for domestic orders over $75.
*Free standard shipping for Canada orders over $150

Saver Shipping via UPS Mail Innovations or Surepost: $4.99

Upgrade via UPS, UPS Mail Innovations or Surepost: $8.99

UPS 2 business day delivery: $16.99

UPS 1 business day delivery: $30.99

*This option utilizies SurePost and UPS Mail Innovations, both hybrid services.
Basically UPS and the USPS will collaborate to deliver your order. By having UPS ship from our fulfillment center to your region, and the USPS make final delivery, we’re able to pass more savings on to you.

If you are not able to receive mail from USPS at your location, please make sure to choose Standard shipping to ensure the package is delivered by UPS. Any orders shipped to APO/FPO, PO Box, Alaska, Hawaii, Guam or Puerto Rico, will be sent via USPS.

Packages outside of the US are shipped via DHL or Landmark and will be delivered by a local carrier.

Orders shipping outside of the
U.S. will display an additional line at checkout indicating the “Custom Duty, Rates and Fees.” These extra charges include brokerage fees and any applicable duties and taxes. You will not be charged any additional duties or taxes upon delivery.

An email notification with tracking information will be sent to you when your package has shipped.

Shipping Options Available in the U.S. and Canada:

Shipping Services Estimated Delivery Date

-Saver Shipping (USPS) (US) …..3 to 7 Business Days after shipping*

Upgraded Shipping (UPS Ground or USPS) (US) …..2 to 5 Business Days after
shipping*

UPS 2nd Day Shipping (US) ……2 Business Days after ordering**

UPS Next Day Shipping (US) ……1 Business Day after ordering** Canada ….. 2 – 8 Business Days after shipping Canada Express …… 2 – 3 Business Days after shipping.

Your shipping method and estimated delivery date will be determined when you enter your address at checkout. To learn more about what customs, duties and fees you may owe for orders shipped outside of the U.S. please email our Contact Us team.

*Our fulfillment center ships all orders from Warminster PA.
Orders with Saver and
Standard shipping will leave the warehouse after 1-2 business days. Your delivery transit time will vary depending on your order’s destination and its distance from our fulfillment center. If your package is being delivered to a rural area or to the western part of the U.S., you can expect your order to arrive towards the end of the estimated delivery date range.

We will you give you a tracking number.
When your order ships out you’ll get an e-mail with a tracking number. We’ll provide the tracking number as soon as your order ships, but it sometimes takes 24-48 hours to go live within the shipper’s system.

Please note: Shipments outside the U.S. may take up to 4 days for tracking to appear.

An estimated delivery date will appear on every product page with information specific to that item. We’ll also provide you with an estimated delivery range for your entire order once you select a shipping method. If you order items with different estimated delivery dates, you’ll receive them all together within the shipping range of the latest item.

A sale is either an “in-stock” sale or “unavailable”?

*’In-stock’ sale estimated delivery time is 5 to 11 business days from when your order is placed.

*Delivery time frame can be extended or shortened based on shipping service selected and delivery destination.

Love Line USA can ship to PO boxes or APO/FPO address.
Love Line USA will use USPS to ship to these destinations.

We currently ship to Canada

We’re working hard to expand across the globe. Let us know where we should ship next by contacting us at…… info@lovelineusa.com.

Changing the shipping address for one of your orders:
As long as your order has not been sent to our shipping and packing department at our fulfillment center, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address.
If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our fulfillment center.

A reminder to be absolutely sure that your shipping address is entered correctly.
In order to feature so many different
products and brands, our fulfillment center is designed to move very quickly.
Once your order is being packaged, we no longer have time to change the shipping address.
We don’t have the ability to reship orders that are returned to sender.
Stay on top of your game and make sure that your shipping information is 100% accurate, and there will be nothing to worry about.

Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment.

**Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.

Tips to avoid having your package returned to sender:
1.) Make sure your address is correct before you complete your purchase.
2.) Enter information in the appropriate fields.
-Address 1 (street address, P.O. box, company name, c / o)
-Address 2 (apartment, suite, unit, building, floor, etc.)
3.) Make sure your saved addresses have been entered correctly in your address book. Also make sure you’ve selected the proper “primary” address.

Love Line USA uses a partnership formed by UPS and the USPS to pass on lower shipping costs to you. This shipping partnership uses the strengths of both shippers to deliver your order quickly and at a great price.

The shipper’s tracking page indicates that your package was delivered, but you don’t have your order:
If you have not received a notice, or your package is still not delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. If you are still unable to locate your package, please email our Contact Us team.

If more than 30 minutes have passed since placing your order, go to the Contact Us page and use the comment box to send us your cancellation request. Please include your order number and specific details about the item(s) you want to remove from your order. We will notify you of the status of your cancellation within 1-2 business days.

**Please note: Orders that have already been sent to our fulfillment center for packing and shipping cannot be canceled, added to, or modified. Our fulfillment center works fast, so we may not always be able to cancel orders for items that are already in stock

If you need to make any modifications to your order, email our Contact Us Team immediately, You’ll need to make an additional purchase for the item you’d like to add and contact us to have your orders combined.

**Please note: Orders that have already been sent to our fulfillment center for packing and shipping cannot be canceled, added to, or modified. Our fulfillment center works fast, so we may not always be able to cancel, combine, or modify orders for items that are already in stock. We strongly recommend emailing Contact Us team if you just placed your order and need to have it cancelled.

Shipping Internationally:
We currently ship to Canada
Packages outside of the US are shipped via Landmark or DHL and will be delivered by a local carrier.

We’re working hard to expand across the globe. Let us know where we should ship next by emailing us on the Contact Us page.

The following shipping options are available outside of the U.S.

Shipping Services – Estimated Delivery Date

Canada …..2-8 Business Days after shipping*

Canada Express …..2-3 Business Days after shipping*

Your shipping method and estimated delivery date will be determined when you enter your address at checkout.

*Our fulfillment center ships all orders from Warminster PA. Orders with Saver and Standard shipping will leave the warehouse after 1-2 business days. Your delivery transit time will vary depending on your order’s destination and its distance from our fulfillment center. If your package is being delivered to a rural area or to the western part of the U.S., you can expect your order to arrive towards the end of the estimated delivery date range.

We will soon be offering international shipping for the majority of our products.

We currently accept PayPal, Visa, MasterCard, American Express and Discover credit cards.

Your order total will be displayed in US Dollars (USD).

Orders shipping to final destinations outside of the US may see additional charges at checkout indicating “Customs, duties and fees.” These charges are a combination of brokerage fees and any applicable duties and taxes. We incorporate these charges into checkout to help you avoid any surprise C.O.D.
issues. If you see these, no additional charges will be due upon delivery.

An email notification with tracking information will be sent to you when your package has shipped.

Return/exchange policy for orders outside the U.S.

Love Line USA within the U.S.offers returns to the original form of payment.
Returns are accepted within 30 days from the shipped date.

Canada
We do accept returns from Canada, but Love Line USA does not pay for Canadian return shipping at this time. The pre-paid shipping label feature can only be used for returns within the U.S. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Love Line USA is not responsible for packages that are shipped by other means.

Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.

Outside the US …..Canada
Love Line USA accepts returns
for items that have not been worn, altered, washed, or damaged that are returned within 30 days of the ship date. Just reach out to our Contact Us service team here so we can help you set up a return if you are outside of the U.S. The customer is responsible for all return shipping costs.

Most items are eligible for return, Exception: some items are marked FINAL SALE in the product details on the site.

All items for return credits processed within the 30-day return window will receive a refund for the original amount paid for the select items returned.

Payment Information:

We currently accept credit card payment from Visa, Master Card, American Express, and Discover. Simply enter your payment information in Step 1 of our checkout process. You can also save your billing information in your secure Love Line USA account for future purchases.

You can also use PayPal.
Love Line USA accepts PayPal payments. To do so, simply connect your PayPal account in the Billing Profile section of your Account Settings page, or click “Checkout with PayPal” above your shipping address on the Checkout page.

It is safe to use your credit card or debit card on Love Line USA.
We take security very seriously and have put measures in place to prevent the loss, misuse and alteration of any information under our control.
All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Once your credit card is charged, your order will be listed as “In Packaging” in your order history. It may take 2-4 business days for the charge to appear on your credit card statement. You may also see an initial pending transaction when you first place your order. This is simply to verify that the funds are available. We will not withdraw any funds until your order is in packaging.

Why and when your credit card declined.
Credit cards are declined for a variety of reasons, such as an incorrect billing address or insufficient funds to complete the desired purchase. If the billing address that you provide at checkout does not match the information from your financial institution, your order will likely be held for further review. When a credit card is declined, we do not necessarily receive any specific reasons explaining why. We get a general “declined” message from the financial institution, and no specifics are noted. If your credit card is declined and you do not know why, we strongly recommend contacting your financial institution for more information.

Love Line USA currently only charges sales tax to members who reside in Colorado It’s required by law that we charge sales tax in states where we have a physical presence.

We currently accept Visa, MasterCard, American Express and Discover credit cards Your order total will be displayed in US Dollars (USD).

Some banks, especially outside
of the U.S., require us to hold $1.00 as a pending transaction when we verify your saved credit card. This $1.00 is the minimum amount that we’re allowed to hold while verifying your information. It will never be withdrawn. It just makes it easier for you to save credit cards and not have to worry about an item selling out while trying to enter your payment information.

How to invite friends.
To offer invitations click here or click on the ‘Invite Friends, Earn $5 button at the top right corner of any page on the site to learn more. You can also invite your friends by sharing sales through email or social media.
How do I earn $5 referral credit?

Every time one of your friends starts a new account using your unique referral link, you get a $5 referral credit once they make their first purchase.

To offer invitations click on the ‘Invite Friends, Earn $5 button at the top right corner of any page on the site to learn more.

**Please note: All referral credits are subject to approval. If you feel you should have a referral credit in your account and no credit is available, please email Contact Us team and we’ll be happy to look into it for you.

There is no limit to the amount of credits you can earn.

Credits for returned merchandise do not expire. Referral credits expire one year from date of issue. If you are unsure about when your credit expires, email Contact Us Team.

Any credit on your account will automatically be applied to your order when you reach the checkout page.

Credits cannot be applied to gift cards, shipping charges, or sales tax. Our system will always require you to use a credit card to place an order to make sure that sales tax, and/or shipping are covered if applicable.

Currently, we cannot split credits between separate orders. All credit will be applied towards your current order. If you have a credit balance remaining after your purchase it will remain in your account and be used with your next purchase. If a credit is issued after a purchase is made, it cannot be applied to that or any other previous purchases. It will be applied to a future purchase.

Love Line USA’s Return Policy.

If you’ve got some items you need to send back.

Return Policy
We do offer exchanges.
If we have what you need in stock and you’re in the U.S., just email our Contact Us team to get the ball rolling on an exchange. If you’re outside of the U.S.
you can email the Contact Us team also, so we can help you set up a return.

To make a return, email the Contact Us team to “Process a New Return”.
You will then be guided step-by-step through our simple return procedures. Please follow all of these instructions to ensure that your return is shipped and processed successfully. Once you have filed for a return, we will send you a confirmation email with your RMA number. We will also send a confirmation email when your return has been delivered to our fulfillment center, and when your return has been succesfully processed.

For any additional questions or comments, please email Contact Us team.

For U.S. customers, we provide a return shipping label once you file for a return.
We offer free returns if you choose to receive your refund to a merchandise credit. If you choose to have the refund processed to the original form of payment, there is a $6.99 processing fee. This fee includes the use of the return shipping label.

If you decide not to use the return label, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Love Line USA is not responsible for packages that are shipped by other methods.

Love line USA does not pay for returns outside of the US at this time. The pre-paid shipping label can only be used for returns within the US. If you are a customer outside the U.S.and receive an incorrect item or a damaged/defective item, please email Contact Us team prior to returning the item so we can assist you.

There are a few reasons why an item you ordered may not be showing up in your returns section:
• Unshipped orders will not appear here until they have shipped.
• One or more of your items may have been purchased during a final sale, making them ineligible for return.
• An item can only be returned 30 days after it has shipped, so the item you want to return may be outside this 30 day return period.*

If you are not sure why an item does not appear in your return section, please email Contact Us team.

When your refund has been
processed, we will send a confirmation email to let you know.

For any additional questions or comments, please email our Contact Us team.

**Please note: We cannot apply store credit to your account until the return has been processed by our returns team. Once your return is delivered to our fulfillment center, it may still take up to five business days after delivery until you receive credit for your return.

Returns are accepted within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. Just reach out to our Contact Us team here so we can help you set up a return if you are outside of the U.S.

Please pack and ship your return items with all tags attached. While most items are eligible for return, some exception items are marked FINAL SALE in the product details on the site.

Contact us at any time, for any reason:
Questions about a product?
Site not performing properly?
Want to suggest new items that you’d like to see available for sale?
Whatever your question may be, we’ll do our best to provide an answer within two business days.
Let us know how we can improve your website experience.
If you have a question about an order, please make sure to include your order number.

Our Contact Us Team is available from 9AM-9PM, PST, Monday through Friday.